We strive to resolve your problem in a speedy and professional manner. You will find the solution to most product issues on our online support site or by contacting Jabra Support. In the event we are unable to resolve your problem here and you have a product covered by our warranty terms (see below), our customer support will explain the easiest way to return your headset. You will always need your receipt or other proof of purchase to claim under the warranty.
A limited one-year warranty applies to all Jabra mobile products purchased from an authorised reseller. Limited One-year (1-year) Warranty GN Netcom, Inc./GN Audio A/S (“GN”) warrants this product to be free from defects in materials and workmanship (subject to the terms set forth below) for a period of one (1) year from the date of purchase from an authorised reseller.
Register your warranty at http://www.setelco.com.sg/warranty/ to get additional 1-year local warranty.
In addition to the limited one (1) year warranty, a limited three (3) year warranty applies to Jabra Sport Pulse, Jabra Sport Coach, Jabra Sport Pace and Jabra Elite Sport against product failures as a direct result of the effects of perspiration (subject to the terms set forth below) from the time of purchase, when the Jabra product is registered with Jabra through the included Jabra Sport Life application, or with proof of purchase from an authorised reseller for the New Balance PaceIQ.
GN limited one (1) year and limited three (3) year warranties apply from the date of purchase (“Warranty Period”), with proof of purchase from an authorised reseller. The three (3) year limited warranty further requires that the product be registered with Jabra through the included Jabra Sport Life application (New Balance PaceIQ requires only proof of purchase).
During the Warranty Period, GN will repair or replace (at GN’s sole discretion) this product or any defective parts (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be carried out in a timely manner, GN may choose to refund to you the purchase price paid for the affected product. Repair or replacement under the terms of this warranty does not give you the right to any extension or a recommencement of the warranty period.
To claim under the warranty to obtain Warranty Service, please contact the GN dealer from which you purchased this product or visit the "Contact" section for further information regarding customer support. You will need to return the product to the dealer in either its original packaging or packaging affording an equal degree of protection. The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which clearly indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return. As part of GN’s efforts to reduce environmental waste, please understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The components used all comply with GN’s high quality standards and with GN’s product performance and reliability specifications. Please understand that replaced parts or components will become the property of GN.
This warranty is only valid for the original purchaser and will automatically terminate prior to expiration if this product is sold or otherwise transferred to another party. The warranty provided by GN in this statement applies only to products purchased for use, and not for resale. It does not apply to open box purchases, which are sold “as is” and without any warranty. Specifically exempt from this warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, decorative finishes, batteries, and other accessories. This warranty is invalid if the factory-applied serial number, date code label, or product label have been altered or removed from the product. This warranty does not cover defects or damages that result from: (a) improper storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product or accessories for commercial purposes or subjecting the product or accessories to abnormal usage or conditions; or (d) other acts which are not the fault of GN. This warranty does not cover damage due to improper operation, maintenance or installation, or attempted repair by anyone other than GN or a GN dealer that is authorised to carry out GN warranty work. Any unauthorised repairs will render this warranty null and void. This warranty does not cover defects or damages that result from the use of non-GN branded or certified products, accessories, or other peripheral equipment, nor does this warranty apply to products that have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. GN does not offer any warranty for such performance.
REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE BUYER. GN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY FOR THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.